We need CSR who is genuinely excited to help customers. If you are patient, empathetic, and
passionately communicative, then you are the one! We believe that “customer is the King” and
that their feedback is priceless. Therefore, you need to be good at listening and confident in
problem-solving.
Your primary goal is to ensure excellent service standards, respond efficiently to customer
inquiries and maintain high customer satisfaction.
About the Position
We need CSR who is genuinely excited to help customers. If you are patient, empathetic, and
passionately communicative, then you are the one! We believe that “customer is the King” and
that their feedback is priceless. Therefore, you need to be good at listening and confident in
problem-solving.
Your primary goal is to ensure excellent service standards, respond efficiently to customer
inquiries and maintain high customer satisfaction.
Responsibilities
● Monitor all customer service channels such as email, social media and phone call
● Identify and assess customers’ needs to achieve satisfaction
● Manage resources and use available assets to achieve qualitative and quantitative targets
● Generate sales leads
● Build sustainable relationships and trust with customer accounts through open and
interactive communication
● Provide accurate, valid and complete information by using the right methods
● Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
● Keep records of customer interactions and process customer accounts
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
Responsibilities
● Monitor all customer service channels such as email, social media and phone call
● Identify and assess customers’ needs to achieve satisfaction
● Manage resources and use available assets to achieve qualitative and quantitative targets
● Generate sales leads
● Build sustainable relationships and trust with customer accounts through open and
interactive communication
● Provide accurate, valid and complete information by using the right methods
● Handle customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
● Keep records of customer interactions and process customer accounts
● Follow communication procedures, guidelines and policies
● Take the extra mile to engage customers
Requirements
● Capacity to think strategically and to lead
● Strong phone contact handling skills and active listening
● Familiarity with customer relationships management systems and practices
● Customer orientation and ability to adapt/respond to different types of characters
● Excellent communication and presentation skills
● Advanced troubleshooting and multi-tasking skills
● Proficiency in English, preferably Mandarin and Malay
● Capacity to think strategically and to lead
● Strong phone contact handling skills and active listening
● Familiarity with customer relationships management systems and practices
● Customer orientation and ability to adapt/respond to different types of characters
● Excellent communication and presentation skills
● Advanced troubleshooting and multi-tasking skills
● Proficiency in English, preferably Mandarin and Malay
